Fixing a Working Relationship with a Reset Meeting

Sep 6

Rough patches are inevitable in business relationships, whether between partners or employees. Misaligned goals, communication breakdowns, or a lack of trust can stall progress. When this happens, a "reset meeting" (based on EOS Worldwide principles) can help realign the team and get things back on track.

When to Consider a Reset Meeting

A reset meeting might be necessary if:

Communication has broken down, and conversations feel unproductive.
Goals are misaligned, and team members or partners are working towards different objectives.
Doubts about each other's intentions are rising.
The relationship isn’t yielding results, and progress feels stagnant.

If any of these issues sound familiar, it’s time for a reset.

What is a Reset Meeting?

A reset meeting is a structured conversation aimed at realigning the goals, expectations, and responsibilities of both partners and employees. It focuses on moving forward with a unified vision, rather than rehashing old conflicts. The EOS framework is particularly effective here, as it simplifies and clarifies the business vision while ensuring everyone is on the same page.

Rules of Engagement for a Successful Reset Meeting

Avoid Blame: Never use accusatory language or the word “you.”
Speak from Experience: Share personal examples followed by how they made you feel.
Keep It Forward-Focused: Aim for solutions, not reliving past issues.

Steps for a Successful Reset Meeting

1. Prepare Thoroughly

Set an Agenda: Focus on communication, roles, and shared goals for both partners and employees.
Review the Vision/Traction Organizer (V/TO): Ensure everyone, from partners to team members, understands the company's vision and values.
Assess Reality: Honestly evaluate what’s working and what isn’t within the team and the partnership.

2. Facilitate Open Dialogue

Create a Safe Space: Encourage honest, nonjudgmental communication. Employees and partners should feel comfortable expressing concerns.
Use the IDS Process: Systematically Identify, Discuss, and Solve issues to keep the meeting productive. Everyone, from employees to partners, should be able to contribute.

3. Reestablish Roles

Review the Accountability Chart: Clarify roles and responsibilities for both partners and team members.
Set Clear Expectations: Agree on what each person, whether partner or employee, expects moving forward.

4. Set Measurable Goals

Use SMART Goals: Ensure goals are Specific, Measurable, Achievable, Relevant, and Time-bound, applying these to both the partnership and team performance.
Plan Quarterly Rocks: Define key priorities for the next 90 days that align with the overall vision for both the leadership and the team.

5. Commit to Follow-Up

Schedule Regular Check-Ins: Review progress and address any new issues with both partners and employees.
Embed EOS Principles: Regularly use EOS tools like Level 10 Meetings to maintain alignment and communication across the entire organization.

Final Thoughts

Whether you’re managing relationships between business partners or employees, regular maintenance is essential. When things start to drift, a reset meeting using EOS Worldwide principles can realign efforts and rejuvenate your business. By fostering a unified vision, clear communication, and mutual trust, a reset meeting can boost productivity, repair strained relationships, and enhance overall growth for your organization. It’s a powerful tool to repair and strengthen both partnerships and team dynamics.